We understand that plans change. This policy explains how cancellations work, what charges apply, and how and when refunds are processed for online payments.
1. How to Cancel a Booking
The cancellation time is recorded at the moment BookMyCab acknowledges the request, not when it is submitted. Please retain your cancellation confirmation message for records.
2. Cancellation Charges — Individual & Pay-Now Bookings
| Time of Cancellation (before scheduled pickup) |
Cancellation Charge |
| More than 24 hours before pickup |
NIL — Full refund |
| 12 to 24 hours before pickup |
25% of trip fare |
| 4 to 12 hours before pickup |
50% of trip fare |
| 1 to 4 hours before pickup |
75% of trip fare |
| Less than 1 hour before pickup |
100% of trip fare — No refund |
| No-show (driver arrives, passenger absent) |
100% of trip fare — No refund |
Note: For outstation and multi-day trips, a minimum cancellation fee equal to one day's hire charge applies if the driver has already departed or travelled to the pickup point.
3. Corporate Account Bookings (Pay-Later / Monthly Billing)
- Cancellations made more than 2 hours before pickup: No charge.
- Cancellations within 2 hours of pickup or no-show: Minimum one-way fare is levied as per the applicable rate chart.
- These charges will appear on the corporate monthly invoice.
- Corporate accounts may negotiate custom cancellation windows in their service agreement.
4. Non-Refundable Situations
- Cancellations made within 1 hour of the scheduled pickup time.
- No-show by the passenger(s).
- Trip cancelled mid-journey by the passenger (fare for distance covered is charged; remainder may be refunded on a case-by-case basis).
- Bookings that were already modified or rescheduled once free of charge.
- Service fees, convenience fees and platform charges, where applicable.
5. Cancellations Initiated by BookMyCab
If BookMyCab or the assigned vendor cancels a confirmed booking due to vehicle unavailability, driver issues or reasons within our control, you will receive:
- A 100% refund of the amount paid, with no cancellation charge.
- A priority rebooking attempt with an alternate vehicle, where operationally possible.
- Written notification (SMS/email) within 30 minutes of the cancellation decision.
6. Refund Process & Timeline
1
Cancellation Confirmed
You receive an SMS/email confirmation with the applicable refund amount.
2
Refund Initiated (within 2 business days)
We initiate the refund to your original payment method via our payment gateway (Razorpay).
3
Credit to Your Account
Refund reflects in your account within 5–7 business days depending on your bank or card issuer.
Refund credit timelines by payment method:
| Payment Method | Estimated Refund Credit Time |
|---|
| Credit / Debit Card | 5–7 business days |
| Net Banking | 3–5 business days |
| UPI (PhonePe, GPay, Paytm etc.) | 1–3 business days |
| Wallets | 1–2 business days |
These timelines are estimates and may vary based on your bank's processing time. Gateway/convenience charges paid at the time of booking are non-refundable.
7. Disputes & Escalation
If you believe a cancellation charge has been applied incorrectly or your refund has not been received within the stated timeline:
- Email support@bookmycab.com with your trip reference number and payment transaction ID.
- Call +91 20 6610 0100 — our support team is available Mon–Sat, 9 AM–7 PM IST.
- We will investigate and respond within 3 business days.
Disputes unresolved within 30 days may be escalated as per our Terms of Service.
8. Contact